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The art of Customer Journey Mapping

Transforming customer pain points into levers for change

The best products and services can only be designed around the basic needs, motivations and behaviours of your end users, and I can’t think of a simpler, more effective and engaging way to visualise a customer experience than the art of Customer Journey Mapping. 

So, if you embrace Agile Ways of Working, methods of Design Thinking or quite simply want to find an effective way to visualise a customer experience then Customer Journey Mapping is the tool for you!

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The Scrum Master’s role over-time

06-Oct-2020 10:16:00 Scrum Master Agile

Is Scrum Master a full-time job?

I have heard this question many times. People ask it because they limit the Scrum Master’s role to how Scrum mechanics work, and in the best cases to building teams based on some models. If you think like them, continue reading this article. It might help you to understand better the role of the Scrum Master over time.

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Scrum Values

01-Oct-2020 10:04:00 Scrum Master Agile

While most of the people see the Scrum Values as separate values, I see them as complementary, and dependent on each other.

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What are User Stories?

29-Sep-2020 09:56:00 Agile techniques & tools Agile How-To

User stories are a common practice in Agile but what are they and why do we use them?  Read about my experience here, plus if you get to the end there is a useful story writing handout.

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Embracing change, evolution and growth

 

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Create awesome personas to build awesome products

01-Sep-2020 09:54:00 Innovation Product Owner Lean Agile

Discover the benefits of persona creation, download our Radtac Persona template and review our simple user guide to using personas.

 

A persona is an adaptable tool that can assist teams to gain greater insight into customer needs and motivations whilst validating design ideas and product market fit. They work really well in product development as they are quick to create and offer a great level of alignment for teams. In fact at Radtac we have developed a template that will allow you to create a persona with ease, helping your teams gain greater customer insight to ensure they are building the right-thing as well as the thing-right. At Radtac we are both method and framework non biased which is why we can see the value of persona creation regardless of whether you are adopting methods of Design Thinking or Agile ways of working. 

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Organisations can do more with LeSS

We are living and working in an ever more rapidly changing world, in this blog I will start to explore how organisations can do more with LeSS.

 

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Darren Wilmshurst of Radtac Ltd Inducted into the SAFe® Fellow Program

01-May-2020 09:30:29 SAFe courses SAFe 5.0

The SAFe Fellow achievement represents the highest level of mastery and leadership in the practice and principles of the Scaled Agile Framework® (SAFe®)

 

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Is Leading SAFe® required before taking an Implementing SAFe® class?

A question that the training team and I are often asked is "do I need to have completed a Leading SAFe® class before taking an Implementing SAFe® class". It's so frequently asked in fact that we thought it was a worthy topic for discussion and have put together a short article to answer this burning question!

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How do we use objectives in SAFe?

21-Apr-2020 09:15:00 SAFe SAFe 5.0

Lots of people that we work with struggle with Objectives regardless of their preferred delivery methodology or Framework. In this uncertain world we need to focus on outcomes more than outputs more than ever. The confusion can come from anywhere: too much detail, not enough detail, too many objectives.

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