A white paper written by Peter Measey, CEO of Radtac, for BCS Enterprise, which discusses the integration of Agile with ITIL® (Information Technology Infrastructure Library).
Agile and ITIL® - And how they integrate
Within the world of method frameworks it is very easy to become polarised on one specific framework and become a ‘fundamentalist’ on that one single method. Method fundamentalism leads to people focusing on why all other method frameworks are wrong and theirs is right, rather than a focus on how integrated method frameworks can enable excellent delivery (which is the whole point of having them). Most method frameworks have something to offer and, via inspection and adaption, they can normally co-exist.
This white paper discusses the integration of agile with ITIL (Information Technology Infrastructure Library).
What is Agile?
There are a number of Agile frameworks that in essence are about delivery of value to the customer in the shortest timescales. In many cases, in the ITIL world, Agile means on time and cost delivery of fit for purpose services.
What is ITIL?
ITIL is part of the Best Management Practice (BMP) family of frameworks, a family of management and delivery frameworks that have been built from learned best practice, covering complementary topics such as Portfolio, Programme and Project and Service Management.